Support
Email us. A person answers.
Vrolu is a small team of four in Austin, and one of us reads every message, usually within a day and faster when you're flying today.
Get help
For anything at all, a question, a bug, a billing problem or a feature idea, email support@vrolu.com. Tell us the flight number or the trip, and what you were trying to do, and we'll sort it out.
Common things
- Billing and refunds. Tracking any flight is free, and so is a group trip. Vrolu Pro is $39.99 a year or $4.99 a week, and Group Pro is $79.99 a year or $12.99 a week. Both are billed through your Apple Account: cancel anytime in your iPhone's Settings under your name, then Subscriptions. Apple handles refunds for App Store purchases at reportaproblem.apple.com. If something went wrong, email support@vrolu.com and we'll make it right.
- A flight looks off. Status, gates and positions come from FlightAware, the airport programs from the FAA, and the weather from Apple. Small regional and charter carriers report less often, so their flights can trail by a few minutes. Send us the flight number and we'll look at that exact flight.
- Someone can't open a trip. Trips are invite-only: each person signs in with the email they were invited with. If they used a different one (a personal email instead of a work address, say), update their email on the trip and they're in.
- Your data. Read the Privacy Policy, or email privacy@vrolu.com to see or delete your data. To delete your account, see Delete your account.
- Android. Vrolu comes to Google Play later this month. Until then, any Vrolu flight link or trip opens in a phone's browser.
Before you write
The FAQ covers what Vrolu costs, what Pro adds, the first-flight pass, where the data comes from and how sharing works. For a delay at a US airport right now, the airport delay pages have the FAA's status and the weather.
The basics
- Support: support@vrolu.com
- General: hello@vrolu.com
- Privacy: privacy@vrolu.com